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Industry communication and control equipment, systems and devices for emergency rescue operations

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Emergency Services Sector

VIDEO ON THE TOPIC: Emergency Communications Van Tour

Hitachi Group Corporate Information. The functionality of command and control systems for emergency services is expected to advance even further. Hitachi is developing new solutions that apply the latest technologies such as smartphones and tablets to not only support cooperation between command and control staff and dispatch teams, but also to encourage autonomous information transmission by individuals. This is helping to further strengthen and enhance the emergency service capabilities built by citizens and local governments.

PDF Download. Current work and research: Development of information systems for fire agencies. The entire country of Japan is at risk of various natural disasters due to its geographical location. In recent years, concerns have grown about the risk of natural disasters due to the effects of climate change caused by global warming, and of potential earthquakes occurring in the Nankai Trough or under the Tokyo metropolitan area 1.

In response, local governments are predicting future demand for emergency services based on the characteristics of their localities to strengthen and enhance the emergency services that will be required in the future.

In addition to these concerns about natural disasters, other social needs include the response to the aging population, increased use of universal designs, and services for the various international sporting events that will be held soon in Japan. Therefore, systems must be prepared that can handle emergency calls from a wide range of people, including the elderly, disabled people, and international tourists.

In response to these challenges, Hitachi is developing various solutions that provide more advanced functionality for emergency service command and control systems. Since April , Hitachi has been developing services that utilize smartphones to encourage autonomous information transmission by individuals.

This article presents an overview of the multi-function command and control system for emergency services provided by Hitachi, and describes the development of new solutions for emergency services to keep citizens safe, utilizing the latest technologies such as smartphones and AI.

An emergency service command and control system is responsible for command tasks such as identifying disaster locations and organizing dispatch teams, and control tasks such as managing dispatched vehicles and providing disaster support information.

These operations start when an emergency call is received. For many years, Hitachi has been promoting the development of emergency service command and control systems that keep citizens safe. However, the Great East Japan Earthquake in caused large-scale damage that exceeded previous expectations. In response, Hitachi started studying how to provide even more advanced functionality for emergency service command and control systems. As disasters in recent years have become more diverse and large scale, the tasks that must be performed by command and control staff and by the teams dispatched to the disaster zone are becoming more complex every year.

To support the complex work required of the command and control staff, Hitachi has updated the configuration of the command desk to four screens, including pen tablets that support handwritten input see Figure 1. In addition, Hitachi is providing new smart devices to dispatch teams for use at disaster sites. The three main features of these devices are as follows.

Each emergency service command and control center is equipped with multiple command desks according to the size of the population under its jurisdiction. Each emergency service command and control center installs multiple units of the previously described command desks according to the size of the population under its jurisdiction.

This provides an environment for effectively performing command and control tasks in response to emergency calls from citizens. The command systems that perform the central command functions for operational support are equipped with an automatic dispatch system and search systems for maps, etc.

Communication control processing between each client and the database server must be highly reliable. Therefore, preventive measures are usually taken to prepare for hardware failures, such as providing redundancy for the database server and installing multiple clients. To ensure even better reliability, Hitachi has updated the communication control processing method to protect against abnormalities in the communication network between the server and the clients.

This provides for autonomous decentralized processing where tasks can continue as normal on each individual client. Furthermore, during periods when communication has stopped, data is integrated automatically on the server from the data stored on each client, which minimizes the time required for data recovery see Figure 2.

Emergency service command and control centers need to deal with calls from a wide range of people, including the elderly, disabled people, and international visitors. Emergency calls received via communication other than landlines are also rapidly increasing, and dealing with these is an urgent task.

Furthermore, there is a need to prepare for large-scale disasters that may occur again in the near future. This section describes new services that Hitachi has developed in response to these trends. These include a video emergency call support service using smartphones that was launched in April , and new services for strengthening local emergency service capabilities, which will be launched in the future. The smartphones that made most of the emergency calls are equipped with a camera and global positioning system GPS functions, as well as traditional voice call functions.

As such, video emergency calls can be made that are faster and clearer than ever before. The caller connects to the emergency service command and control center via a dedicated app that users install on their smartphones in advance or via a uniform resource locator URL sent from the emergency service command and control center.

This service enables the sharing of video information from a disaster site, and provides an environment in which conditions such as injuries or the status of the disaster zone can be shared visually between the caller and the command and control staff. Hitachi is also planning future services for third-party call functions to strengthen the response to a wider range of callers. These functions will provide interpreters for emergency calls from international visitors who cannot speak Japanese or persons who find it difficult to make voice calls.

This will make it easier for the command and control staff to obtain information from callers see Figure 3 and Figure 4. Figure 3—Comparison of Status Before and After Deployment of Video Emergency Call Service After service deployment, the caller and the command and control staff can share information more accurately. As described in the previous section about the video emergency call service, there are concerns in Japan about another large-scale earthquake disaster occurring in locations such as the Nankai Trough.

As such, there is a need to strengthen systems such as support for evacuating survivors and providing emergency rescue and aid. In response, Hitachi has built environments where information can be shared between individuals in dispatch teams and emergency organizations, which helps strengthen local emergency service capabilities. An overview of these services is described below.

By providing new services like these, which support autonomous information transmission by individuals, Hitachi aims to strengthen local emergency service capabilities. In this context, the Fire and Disaster Management Agency has established an urgency level judgment protocol to reduce unnecessary and non-urgent emergency dispatches.

The plan was to deploy this protocol across the entire country, but so far it has not been widely adopted. This lack of adoption may be because the operating methods have not been clearly established and a certain effort is required to gain the necessary skills.

This section describes new solutions for overcoming these challenges by utilizing an AI that is being researched and developed by Hitachi. However, while the number of emergency calls has increased, the number of personnel experienced in these tasks remains low.

Therefore, it is difficult to accurately control rescue transportation tasks when there is a sudden rush of emergency calls, such as after a large-scale disaster or a mass food-poisoning incident. Specifically, the items that should be checked are displayed in a list on the screen of the command desk.

As the command and control staff member gathers information according to these items and enters the data, the AI estimates the conditions from keywords and displays the urgency and medical condition of the victim. This supports accurate verbal guidance and transportation destination selection without being solely reliant on the experience of the command and control staff, which should shorten the time required for emergency transportation see Figure 5.

Figure 5—Future Vision for Emergency Operations Using AI Technology AI supports command and control staff in providing accurate verbal guidance and transportation destination selection based on the urgency and medical condition of the victim. This improves the efficiency of life-saving operations. Each emergency service command and control center must provide services specialized for their local characteristics to achieve even greater life-saving efficiency, and also to consider how best to conduct its operations.

The predictive accuracy of solutions utilizing AI improve through the continuous accumulation of operating history and learning.

Therefore, there are high expectations for the effective use of AI in emergency transportation tasks, for which the workload burden is increasing even as it becomes more difficult to enhance emergency systems.

In this way, Hitachi will help strengthen and enhance the emergency service capabilities built by citizens and local governments. Site Top Back Numbers vol. Highlight The functionality of command and control systems for emergency services is expected to advance even further. Table of contents.

Author introduction Eri Nakagami. Atsunobu Takagi. Tatsuya Nakae, Ph. Introduction The entire country of Japan is at risk of various natural disasters due to its geographical location. Additional information can also be entered in the memos in real time from other command desks to help improve information gathering tasks.

The command and control staff must be able to assess the conditions in real time and to change the dispatch plan flexibly according to the conditions on the scene. Therefore, in addition to maps centered on the disaster zone as in conventional systems, Hitachi provides an environment in which a wide-area map is always displayed.

This makes it easy to gain an overall view of the dispatch status, and the position and traveling direction of vehicles across the entire area of jurisdiction.

This supports command and control staff in understanding the status of activities when multiple disasters occur simultaneously, enabling them to make an appropriate dispatch plan. However, there is growing need for light and mobile devices to enable more efficient activity at the scene.

To address this need, Hitachi has newly adopted tablet devices to support use cases such as a command team controlling an accident site after a large-scale fire occurs, or a rescue team transporting victims or providing emergency aid. These tablets enable the command team to visually assess conditions such as the locations of the dispatched teams, routes for entering the disaster zone, and fire hydrant situation.

Rescue teams can share the conditions of victims with the command team and enter the information required for accurate and fast transportation or emergency aid. Development of New Emergency Services for Safer Cities Emergency service command and control centers need to deal with calls from a wide range of people, including the elderly, disabled people, and international visitors.

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The European Telecommunications Standards Institute recently examined the potential use of IoT devices in emergency situations, as well as the state of standards development for such use. ETSI identified a number of use cases in which IoT devices could play a role in emergency situations.

Hitachi Group Corporate Information. The functionality of command and control systems for emergency services is expected to advance even further. Hitachi is developing new solutions that apply the latest technologies such as smartphones and tablets to not only support cooperation between command and control staff and dispatch teams, but also to encourage autonomous information transmission by individuals. This is helping to further strengthen and enhance the emergency service capabilities built by citizens and local governments. PDF Download.

Emergency Planning

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Emergency notification systems: Best practices for specifying in schools

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The Emergency Services Sector ESS is a community of millions of highly-skilled, trained personnel, along with the physical and cyber resources, that provide a wide range of prevention, preparedness, response, and recovery services during both day-to-day operations and incident response.

This page requires that javascript be enabled for some elements to function correctly. Emergencies and disasters can strike anywhere and at any time bringing workplace injuries and illnesses with them. Employers and workers may be required to deal with an emergency when it is least expected and proper planning before an emergency is necessary to respond effectively. This webpage is designed to help workers and employers plan for that possibility. The best way to protect workers is to expect the unexpected and to carefully develop an emergency action plan to guide everyone in the workplace when immediate action is necessary. Planning in advance helps ensure that everyone knows what to do when an emergency occurs. A workplace emergency is a situation that threatens workers, customers, or the public; disrupts or shuts down operations; or causes physical or environmental damage.

Incident and Emergency Management Market

OSHA's role is to assure the safety and health of America's workers by setting and enforcing standards; providing training, outreach and education; establishing partnerships; and encouraging continual improvement in workplace safety and health. This informational booklet provides a general overview of a particular topic related to OSHA standards. Because interpretations and enforcement policy may change over time, you should consult current OSHA administrative interpretations, and decisions by the Occupational Safety and Health Review Commission and the Courts for additional guidance on OSHA compliance requirements. This publication is in the public domain and may be reproduced, fully or partially, without permission.

In recent years, from the majority of field experiences, it has been learned that communications networks are one of the major pillars for disaster management. In this regard, the exploitation of different space technology applications to support the communications services in disasters plays an important role, in the prevention and mitigation of the natural disasters effects on terrestrial communications infrastructures. However, this chapter presents the design and implementation of an emergency communications network for disaster management, based on a topology that integrates communications satellites with remote sensing satellites into an emergency communications network to be activated in disaster events, which affect public or private terrestrial communications infrastructures.

The events over the past several years have reminded communities of the necessity to be able to broadcast rapidly changing information to countless occupants, families, and employees. With the multitude of potential emergency situations that could be encountered, fire alarm and ECS that give specific directions depending on the type of emergency help provide a higher degree of awareness in responding to these events. These voice fire alarm notification systems can serve as a platform to provide instructions during an emergency. As jurisdictions adopt the latest building and fire codes or owners voluntarily install an ECS, designers should continue to familiarize themselves with the provisions of NFPA National Fire Alarm and Signaling Code. Existing educational occupancies are not required to upgrade their existing fire alarm system to incorporate ECS unless a new fire alarm system is being installed. ECS are intended to account for anticipated risks and deliver information specific in nature to the respective parties in response to an emergency situation. The system must also incorporate the requirements of the owner as well as the items outlined in the risk analysis. If the ECS is expected to be used for mass notification, a risk analysis should be developed as part of the design process.

Emerging Issues in EMS and Contract DTNHF Emergency Communications Center Report – December 30, (revised 1/15/16) Alabama Trauma System and the Alabama Trauma Communications Center “The Committee believes that improved pre-hospital emergency response is vital to.

Emergency Communications Network for Disaster Management

Account Options Sign in. Advisory Circular. United States. Federal Aviation Administration. Contenido Functional Sections. Direction and Control. Communications Section 3 Alert and Warning. Emergency Public Information. Protective Actions. Law Enforcement.

Five use cases for IoT in public safety and emergency response

Suitable as a reference for industry practitioners and as a textbook for classroom use, Case Studies in System of Systems, Enterprise Systems, and Complex Systems Engineering provides a clear understanding of the principles and practice of system of systems engineering SoSE , enterprise systems engineering ESE , and complex systems engineering CSE. Multiple domain practitioners present and analyze case studies from a range of applications that demonstrate underlying principles and best practices of transdisciplinary systems engineering. A number of the case studies focus on addressing real human needs. Diverse approaches such as use of soft systems skills are illustrated, and other helpful techniques are also provided. The case studies describe, examine, analyze, and assess applications across a range of domains, including:. Engineering management and systems engineering education Information technology business transformation and infrastructure engineering Cooperative framework for and cost management in the construction industry Supply chain modeling and decision analysis in distribution centers and logistics International development assistance in a foreign culture of education Value analysis in generating electrical energy through wind power Systemic risk and reliability assessment in banking Assessing emergencies and reducing errors in hospitals and health care systems Information fusion and operational resilience in disaster response systems Strategy and investment for capability developments in defense acquisition Layered, flexible, and decentralized enterprise architectures in military systems Enterprise transformation of the air traffic management and transport network. Supplying you with a better understanding of SoSE, ESE, and CSE concepts and principles, the book highlights best practices and lessons learned as benchmarks that are applicable to other cases. If adopted correctly, the approaches outlined can facilitate significant progress in human affairs. The study of complex systems is still in its infancy, and it is likely to evolve for decades to come. While this book does not provide all the answers, it does establish a platform, through which analysis and knowledge application can take place and conclusions can be made in order to educate the next generation of systems engineers.

The increasing criminal activities and terrorist attacks, and the occurrence of unpredictable natural disasters due to the ever-changing climate conditions are some of the major factors expected to drive the growth of this market. Government regulations are constantly evolving and need to be followed strictly both by organizations and by people. Governments of many developed and developing countries are making considerable changes in their policies and regulations for managing incidents and emergencies.

Michael R. He holds a master's degree in biology from the University of Texas at Arlington, and has worked for 18 years in the petrochemical and refining industry in various roles. Retired from BP-Amoco, Speegle completed three oil and gas internships sponsored by BP to enhance the teaching of oil and gas exploration and production.

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